Client Satisfaction Survey
Assess how your firm is perceived and identify opportunities of development.
1. Your needs
- Assess your clients’ satisfaction level: identify the specific criteria which best contribute to overall satisfaction and build your clients’ loyalty
- Validate the firm’s positioning: brand perception, image, reputation, firm’s profile, competitive positioning, differentiating factors
- Identify opportunities: new clients, new offers, new skills and new positioning
2. Our solutions
- Producing qualitative survey by Interviewing top clients, prescribers, stakeholders and targets
- Producing quantitative survey via a questionnaire on a secured website and the use of the Sphinx survey tool
- Running client portfolio analysis: identifying client opportunities through a thorough review of the clients’ data (turnover, business sector, type of assignments…)
3. Our deliverables
- Strategic plan by a team of specialized experts in Professional Services firms defining business development strategies
- Diagnosis report including benchmarks, client portfolio analysis, SWOT, competitive positioning, differentiating factors, benchmark
- Recommendations substantially in terms of positioning, client asset, human capital, knowledge sharing & innovation, organization & governance
Featured publications
The client: vector of organizational and strategic change | In French
Law firms need to change their services.
Market research and customer development | In French
Jérôme Rusak covers the specificities of professional services firms.
Law firms: how to improve client satisfaction? | In French
Few firms truly probe their expectations.
Business Lawyers: Changing Client Expectations | In French
Jérôme Rusak, Partner, spoke at the Electrochoc numérique in Paris.
