Client Satisfaction Survey

Client Satisfaction Survey

Assess how your firm is perceived and identify opportunities of development.

 

1. Your needs
  • Assess your clients’ satisfaction level: identify the specific criteria which best contribute to overall satisfaction and build your clients’ loyalty
  • Validate the firm’s positioning: brand perception, image, reputation, firm’s profile, competitive positioning, differentiating factors
  • Identify opportunities: new clients, new offers, new skills and new positioning

 

2. Our solutions
  • Producing qualitative survey by Interviewing top clients, prescribers, stakeholders and targets
  • Producing quantitative survey via a questionnaire on a secured website and the use of the Sphinx survey tool
  • Running client portfolio analysis: identifying client opportunities through a thorough review of the clients’ data (turnover, business sector, type of assignments…)

 

3. Our deliverables
  • Strategic plan by a team of specialized experts in Professional Services firms defining business development strategies
  • Diagnosis report including benchmarks, client portfolio analysis, SWOT, competitive positioning, differentiating factors, benchmark
  • Recommendations substantially in terms of positioning, client asset, human capital, knowledge sharing & innovation, organization & governance

Contact us

 

 

 

Featured publications

 

The client: vector of organizational and strategic change

 

Law firms need to change their services.

Law firms: how to improve client satisfaction?

 

Few firms truly probe their expectations.

 

 

 

#nextisdifferent

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